I have updated this review to include the Bar Harbor Mirror, Newport Lounger, Shore Bench, the Balboa chairs, the Bonneville coffee table, and lighting. I have been trying to get through to them for two (!) It came with wobbly legs. Guest Bedroom Decorating Tips with Serena & Lily…, Hanging Spoonflower Water Activated Wallpaper, Stokke High Chair - Steps vs Tripp Trapp Highchairs, THIS one because it shows you where the center of the stud is, Craft Room Organization Ideas for Your Home, Kids Closet and Clothing Organization Tips and Tricks. They emailed me the assembly instructions which show over 70 pieces of hardware needed... but the instructions don't even list the size of each piece... so I couldn't by the pieces myself if I wanted to. I will never buy from this store again. Not worth your money AT ALL. The quality is awful. We have 4 little ones and I wasn’t willing to get something that I thought they would break apart like a wicker basket haha. The quality of Serena & Lily is amazing, but if you’re like me, the … In addition, the layout of the design shop encourages designers and other customers to work onsite to map out a comprehensive design plan with all the Serena & Lily design resources available to them. – those two things make them sooo comfortable and I have dozed off in Goldie’s many a time!! I know that hanging chairs are a bit of a splurge item, so when we were going back and forth on ordering one for our daughters nursery I did a lot of research to be sure we would love it! Waited over 20 minutes and nobody answered. When furnishing my new home, I stopped in and was greeted by a lovely young woman, Courtney, who helped me furnish and decorate my bedroom, living room and outdoor space. Hopefully from this post you have a better idea of if the Serena and Lily hanging chair is the right chair for you, and you have found some other swing chair and rattan chair ideas if it is not! Finally one response from Sara via email but when I immediately responded to that requesting a replacement - radio silence again. An incredible pod hanging chair that is super lightweight and transportable. Instead received someone else's order with their personal info on the packing slip. I read the other negative reviews and I think people need to keep in mind what this location is meant to be...it's a design shop, not a large, mass market retail store. The pros: Nice, coastal themed lighting pieces. If a company cannot keep up with its growth, as they have multiple retail locations, an online and catalogue presence, they should shore up their support staff. So far these have been so durable. WARNING! They offered to immediately replaced it. Called again and was disconnected after 15 min. It was actually his idea to update our older daughter’s room and give her own as well. Rattan chairs are really popular right now…so popular that I am rounding up some other options in this post incase a hanging chair is not your jam haha. It isn’t something that ruins the chair in any way – and I would buy it again totally, but I didn’t expect it. It's August 4th. the chairs I bought were very uncomfortable. What you will need is a large eye bolt, and possibly a caribeaner – make sure that both are approved for high weight bearing loads. Probably my last order through them. The store is set up to look like 1 page of the catalogue. Love Serena & Lily! I KID YOU NOT, they are the CHEAPEST, saddest measly seat cushions with a big ol' sticker on the box indicating they have been imported from a cheap Chinese factory textile factory. Do not put yourself through the frustration! I ordered Fall 18 Downing Dining Table-Round/48"/White Paid for white glove delivery. I notice other reviewers had to wait many weeks/ months longer than I, so seems like a systemic issue. You can't actually buy anything there and it is difficult to see most of the things that they have in the store. "Customer Service does not exist at this firm. Incase you don’t know what I am talking about – this whole review is on the chair in the photo above. You also have to check the weight limit on the caribeaner and eye bolt you get for hanging the chair! AVOID LIKE THE PLAGUE! Serena & Lily carries both imported furnishings as well as pieces made in the US. Thanks Serena &Lilly. They are family friendly and seriously comfortable too. I personally decided on the Serena and Lily version partially because I love the company. She was super patient as she showed many different rug options. This is pretty ridiculous and I'm truly disappointed! If you set your expectations accordingly you should have an absolutely lovely and productive in-store experience. No hanging chair is complete without a comfortable pillow. Reached out twice via e-mail, no response. Order was delayed then supposedly to be shipped two weeks ago. I ordered the Lafayette rug in Feb 2019. I bought the Riviera Sunwashed counterstools in the blue color. The larger lily flower is now of a tame fabric, improving quality and appearance to that of a real lily. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2021 Furniture Stores....or jump right into the #1 rated online furniture store, Wayfair. He gave me an example of the time he bought a sofa from Restoration Hardware and when he called and let them know that there was a slight squeak, they sent someone out to fix it. I called the nonexistent customer service line 3x, left my number for a call back and nothing. We purchased an expensive bed from this store with supposed "white glove delivery." I called the store and immediately they sent me to customer care. They are comfortable and large enough for an adult or child. document.getElementById("comment").setAttribute( "id", "a447499d4e514113f1298dfe9f2bcdba" );document.getElementById("c08b861529").setAttribute( "id", "comment" ); Wife, Mommy, Pinterest addict, air-conditioning enthusiast, and lover of Jesus. It's a place to get ideas, see the fabrics in person, coordinate designs, etc. The cons: Some shoppers have brought up shipping complaints. 41 minutes on hold only to be rolled to voice mail. We love their towels, pillows, and hanging rattan chair in our home, and I’ve got my eye on a few more things for our next home! After making the order and payment, we waited until the date specified in the confirmation email. The shop offers patrons a true sense of the consistency and quality of the brand. I can't say enough about her and how much she helped me achieve the look i wanted. Serena & Lily shoppers enjoy the interesting styles and designs of chairs available to them, although a few have brought up issues with durability and comfort of the chairs they purchased. 10 Hanging Rattan Chair Serena & Lily We worked so well together and I look forward to working with her and the team at Serena & Lily on future projects. It is like having your own personal decorator that truly cares about your project and is as excited as you are to see it come together! The Serena & Lily furniture price point is a bit of a splurge for my budget (and many people’s budget)!I think we would all LOVE to purchase the gorgeous Serena & Lily sofa and the equally beautiful chairs … Staying up late while in Europe on hold for a customer service center that never picks up. The first arrived with a cracked piece. Came in with my young children to look and wanted to inquire about design services but the older sales woman made it clear that we were not welcome in their store. DO MOT ORDER FROM THIS COMPANY. Once we got it hung in Goldie’s Nursery we realized it was really comfortable and we loved sitting in the chair – enough so that we purchased another one for our older daughters room. The quality of Serena & Lily is amazing, … I'm so mad! Customers have good things to say about their quality overall, with negative feedback mostly mentioning issues on delivery and perceived price value. It basically said that shedding "is the nature of that rug and it does shed a lot in the first year" and included a review of the care instructions from the website. Never happened! In some less frequent cases, customers did bring up issues with longevity of certain pieces. tough lesson to learn. After recently working from home for a couple of months now because of COVID-19, I can say how comfy they actually are. For us personally – we used a large eye bolt and used our stud finder. Overall, they tailor their products to high end with their prices and designs.When it comes to customer experiences, most shoppers have good things to say about their furniture and quality overall, but there were some that had complaints on delivery and durability in some cases. Serena & Lily is a furniture retailer, catalog, and online store that offers a wide array of furniture for every room of the house with styles focused on airy California and coastal styles with a classy and bohemian flair. One thing I don’t love about the white is that there is a section towards the top that is a slightly different shade of white. I am sure you could get a contractor pretty inexpensively to come hang it. ORDER NUMBER: W02336318. The pros: Pretty selection of rugs that can enhance the design of most spaces. Serena & Lily definitely has the best style and selection if you are looking for a specific type, color, or height. They would have asked me to superglue the bed had anything happened with that. I expected better of Serena and Lily and at this point I will not be buying from them again - at their price point, they should have better customer service. I probably wouldn't have bought anything from them knowing this. I went into the store thinking I would buy more. I would give it a day or two and then call. Sadly, Serena & Lily products look stylish and unique but are cheaply made and extremely marked up, not to mentioned made in cheap labor factories outside of the US. I spend half of my life at Home Goods and Hobby Lobby and always have a decorating idea up my sleeve or a project half finished. When we followed up, they told us it had been postponed another week. HA! Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I bought a linen duvet cover and the euro shams in sagebrush. Serena & Lily is a furniture retailer, catalog, and online store that features breezy California style. The Serena and Lily hanging chair can hold up to 300lbs. Cacoon Single. Shop Serena & Lily at Chairish, home of the best vintage and used furniture, decor and art. We'll go through the top picks and talk about the ins and outs of Serena & Lily's catalog. Shoppers looking for interesting accent pieces that can also brighten up their spaces have nice options in Serena & Lily's lighting pieces. With the higher prices paid, most customers have been satisfied with the quality of Serena & Lily's furnishings. Serena & Lily shoppers enjoy the characteristically coastal designs of the lighting pieces available, but some have brought up issues with shipping. Otherwise my only other con would be that I wish they would send the items to hang the chair with it. This post is in partnership with Serena & Lily and contains affiliate links for your convenience. I returned other items from the same order 6/4/19 with a letter regarding my order and did not hear back. I did add throw pillows to each of them and these white faux fur throws that make them even more comfortable. Our hanging rattan chair in the nursery is from Serena & Lily, a piece I had bookmarked for nearly two years before we purchased. My product is on its way! Otherwise, I think the other people are not well informed to help especially in the "design area", so you just can go in and look but might be better to just order online. The pros: Pretty beds and bedroom sets that can help bring that breezy coastal feel to your bedroom. The quality is awful. Very shady company! Serena & Lily's signature coastal aesthetic carries over into their collection of chandeliers, pendants, table lamps, wall sconces, flush mounts, floor lamps, and outdoor lighting. Completely unacceptable quality and service. The cons: Some complaints with delivery and assembly reported. The bricks and mortar store has very little inventory and I wouldn't shop here again. Thank you! I ordered wallpaper and it was backordered but I didn't get an alert through the website. You can find the chair HERE, we also did THIS seat cushion. My biggest tip is when you pick your height to hang it, pick it just a bit higher than you think. Their furniture features both solid wood and engineered wood construction, performance fabrics, linen, cotton, leather & suede, wool, rattan and more. I ordered two expensive items -- a bed and bed table - in September. They have a smooth side and a nubby side. Serena & Lily’s Tucker chair comes in at the most expensive, at $198 per chair.Unless you have a sale code (or live near a brick & mortar!) 10 Hanging Rattan Chair Serena & Lily She was sweet, professional, efficient and knowledgeable. The description of the rug included the following: "All wool rugs shed, but with proper care and treatment, most rugs stop shedding after 3-6 months". The duvet was $200. https://arinsolangeathome.com › serena-and-lily-hanging-chair-review This post is in partnership with Serena & Lily and contains affiliate links for your convenience. More than likely you will not walk out of the store with bags of merchandise, but instead will place an order for your desired product(s). This site's sole purpose is to help you make the decision faster and with more peace of mind. For those looking to add a coastal and breezy seating option to their living spaces, a Serena & Lily chair might be the perfect accent piece. Fast forward to now and I gave up on trying to have them fixed. Also – you can buy stands to hold these chairs so keep that in mind if hanging it makes you nervous! I am so bummed because they were around $400 a piece and now I have to replace them. So, what is the point of a brick and mortar store if the service is bad, you can't buy anything, and the selection is really limited. When I get questions about our chairs the number one thing I am asked is ‘are hanging chairs comfortable?’ I honestly didn’t know if they would be comfortable and was going simply for style. She worked nonstop to give me the best service each time I came in for assistance. Great friendly service Nice collections Beautiful new store in The palisades village. ): Another option is Two’s Company’s Hanging Rattan Chair – based on the reviews this chair … We then hung it using a fancy knot that my husband looked up. Before ordering a headboard i called customer service to verify it was in stock. No confirmation the order was placed so I called to make sure the order is being processed. This is another common question – and I can only answer for my chair which is the Serena and Lily hanging chair – which has a weight limit of 300 lbs. Frankly, I've had far better responses on $3 items purchased on Amazon. We also got THIS rug from Serena & Lily. I bought these a few years ago and after 6 months they started falling apart. Serena & Lily carries 50+ different bar and counter stools ranging in price from around $248 up to $1700+. I called and had two chairs replaced. Swing chair. It is actually hilarious that they placed their store filled with terrible quality furniture in the wealthiest neighborhood of Dallas. Horrible service. I think its pretty unaccepetable for a company to market and price themselves as a high-end furniture company charging $200 bucks for a 20" seat cushion made from cheap material and cheap labor in China. How To Hang Serena & Lily Hanging Chair. Another great experience. Chairs came in fine and quickly but of course you pay a ridiculous delivery fee for them to Fedex your furniture with no signature required and crappy protection. There aren’t many cons to these chairs – I know for some the price is a con, however in my opinion if you buy it on sale it really isn’t over priced. They may have a great product however it is not worth the frustration dealing with customer service. At least in the catalogue you can see lots of pictures of something. So I can’t believe it’s already week 4 of the challenge! Be sure to leave me any questions in the comments below or dm me on Instagram! I was shocked by the rudeness so I immediately told my husband that we weren't welcome there. Whatever you want to call it, they are all the rage! But I also know sometimes when you want to do a rattan chair in a space hanging it isn’t an option, or it is out of the budget. 707.6k Followers, 3,971 Following, 2,462 Posts - See Instagram photos and videos from Serena & Lily (@serenaandlily) When we expressed our dissatisfaction, they then gave us an earlier delivery date (still two weeks out). They have fabric samples of catalog items. Shout out to the Dallas store's management team Carrell Stahala & Jenny Vanwagoner who run a great store. I LOVE, LOVE, LOVE Serena & Lily, and this is a really beautiful store--far prettier than their big store in Chicago. Kind of absurd for rattan chairs but they are pretty and unique. Nowhere did it say on the website, so I thought I was buying a set of Shams for $80!!! Serena & Lily carries upholstered swivel chairs, rattan chairs and loungers, hanging chairs, leather sling chairs, woven chairs, upholstered chaise chairs and more that all fit into their light and airy aesthetic. The staff is friendly and very helpful. A few months ago I tried to call and email. I paid expedited shipping for an order on June 5th. Incredibly rude store. I tried to call customer service was on hold for over 40 minutes and then was automatically switched over to voice mail to leave a message !!!! It's so airy and light, and shows off their furniture and accessories perfectly. Sold together, a set of 2 Windsor dining chairs … I have been trying for four days to initiate the return of an item and they will not follow through. They are so well made and durable and I have no doubt they will be beautiful in the girls’ rooms for years and years to come. Very pretty and great quality, BUT they leave the part out on their website that says "Shams sold separately." I have loved them in my home, and hope if you decide to add one to your home you will love it too. S&L's customer service is the worst I have EVER experienced. The order showed in stock but when I go on line it says it still hasn't shipped. Thankfully, we’re pretty close to being done and last weekend we finally installed our Serena & Lily rattan hanging chair! If so, how long did it take to dissipate? If a hanging chair isn’t your thing, or you live somewhere where you can’t hang it be sure to check out the round up of other great options towards the bottom of this post with some great free standing options. I’ve rounded up a few of my favorite home decor pieces that are Serena and Lily dupes, for a fraction of the price! Their bar and counter stools come in backless and full-backed options, with some customization options available for the upholstered stools. She has a great eye for mixing the different textures and colors to make a very pleasing space. In May 2019, I contacted Serena and Lily via email and noted that the rug was still shedding alot and did they have suggestions. She would even print them out for me so i could take them home and decide what i liked or wanted to change! Amazing gallery of interior design and decorating ideas of Serena And Lily Circular Hanging Rattan Chair … Waited on hold for 45 minutes to talk to a customer service rep. Finally received a shipping confirmation after I spoke with the rep, but they didn't expedite shipping or do anything to compensate my month long wait for this one in-stock item. My "key holder" (sales clerk) promised she'd manage the fedex shipment so that it did not arrive when I would be out of town. Had 2 girls tell me they would look into it and "personally" call me back! I couldn't have been more impressed with this store during my visit today and thus was compelled to write a review. Serena & Lily Hanging Rattan Chair for $495 vs Pier 1 Imports Willow Swingasan $300 | Copy Cat Chic look for less budget home decor find Beyond unacceptable. yay! Once on hold for 45 mins while asked to wait for next agent only to get sent to voice mail. They are sturdy and solid feeling, which makes you feel a lot better about spending so much money on them! I called and waited on hold for 30 min and then was disconnected. Because the items were on sale ending in .99 I cannot return. We also upgraded a wider solar panel which converts sunlight into power faster and more … In the Sisters Suite with Serena & Lily and Palm Beach Lately at The Colony Hotel, we placed a pair of Venice Rattan Chairs in the living room. I once got a rattan basket from Home Goods and I swear it was a bad batch or got wet or something and it retained a horrible smell. I vaccuumed the rug weekly, on a low setting with without the rotating brush, as suggested, and I'm always amazed at how fast I fill the vaccum cleaner bag with white fiber. More info. I didn't go to a discount store. Browse our huge selection and make an offer today! #1 rated online furniture store, Wayfair. She's great on the computer and can print out a picture showing how the pieces will look in the space. Serena and Lily has so many gorgeous pillow covers to choose from and the vast majority of their outdoor covers can also be used … Serena & Lily shoppers enjoy the interesting styles and designs of chairs available to them, although a few have brought up issues with durability and comfort of the chairs they … The furniture, decor, bedding and accessories are all amazing. With over 140+ different lighting options to choose from, some of their pieces feature materials such as rattan and woven hemp, beads, shells, coral, seaglass, and more. The chair hangs by a heavy-duty loop and … Received hand towels and after one wash, they started to fray and fall apart. I bought a chair with a cane seat, we'll see how it holds up. I’ve rounded up a few of my favorite home decor pieces that are Serena and Lily dupes, for a fraction of the price! I agree. The customer service isn't good for returning items. Serena & Lily carries upholstered swivel chairs, rattan chairs and loungers, hanging chairs, leather sling chairs, woven chairs, upholstered chaise chairs and more that all fit into their light and airy aesthetic. I did not find this response satisfying for a few reasons, one of which was that the response of the rug shedding for 1 year (12 months) is not what is stated on their website (3-6 months). They also have free samples of the wallpaper (vs. paying $5 to order the sample online). There was no communication so we called only to find out that our purchased product was on back order and that the delivery date had been pushed back by over a month. Looks like it shipped but still no email notification that the order was received or shipped. It did ship June 28th, 5+ weeks after ordering. This makes me sad because the designs look lovely. Also purchased color block Fouta ("turkish") towels. DO NOT BUY FROM SERENA & LILY! Rattan became an easy choice of material for hanging egg chairs… Okay fine, I need the cushions so throw those in. Some links on Slumber Search are referral links. Then while I was out walking in the neighborhood, I spotted a … - it's not a full scale retail shop where the entire catalog on display with a warehouse full of inventory available at the ready. Based on my initial visit, I asked her to help me style my newly remodeled bedroom. I did get a response this time. I could tell that the second I took them out of the box. The Ditzels' hanging design allowed the shape of the chair to evolve from a cocooning wingback chair to a more literal egg shape. The customer service was less than friendly, borderline rude, unhelpful and not informative but that is not what drove my one star review. I placed my order May 22 Fast forward and still no headboard. I don't doubt that service may have been really bad in the past, but for me at least it was good so maybe they're turning a corner here. I have to say some of the negative reviews did scare me. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. The customer service is poor. I certainly did. I decorated an entire lake home with the help of Star McHodgkins (who is a shining star). As you hang it and it settles it will settle down just a bit. My order shipped 6/6/19 and was delayed in arriving until yesterday. So truly the price of the Venice chair is nearly $700/each pretax. I emailed again 6/17, 6/20, and 6/21 and called twice 6/21...all to no avail. That was a fail. I ordered two Venice rattan chairs. Most shoppers appreciate the look and style of Serena & Lily's rugs, although some have brought up issues with the maintenance and longevity of some styles. Serena & Lily recommends per their website that you have … I am so disappointed. No response to my email. From their arrival home from the hospital at barely five pounds (after a 5 week stay in the NICU from their … Our hanging rattan chair in the nursery is from Serena & Lily, a piece I had bookmarked for nearly two years before we purchased. Returned it and ordered another in the correct size that was shipped to me without any issues. I don't expect my products to last long by the looks of it. I highly recommend THIS one because it shows you where the center of the stud is so you can be sure you are all the way in the stud for safety. She did get back to me rather quickly but told me that the product is not defective and to use superglue. Cons of the Serena & Lily Riviera Chairs … Serena & Lily Hanging Rattan Chair. The fabric is VERY thin. The one time I finally got through yesterday, their employee told me she would email me a return packaging slip and have their delivery team reach out to me to schedule the pick up and neither ever happened. Serena & Lily Bar Stools, Dip Dyed Stools, Step Stool, Shore Bench Review. I saw that their BBB rating is a C and am beginning to think this whole thing is a scam. Of helping me work on my new beach house wait many weeks/ months longer than i, so i n't! Give me the best service each time i came in for assistance t get tired it..., coordinate designs, etc an earlier delivery date ( still two weeks ago should be so.. To for you to return they keep the extra $ 20.00 handling charge then. Girls rooms loved them in my project i complete stuff, but have... 4, 5, or 6 satisfied with the help of Star McHodgkins ( who is looking to update older... But some have brought up issues with longevity of certain pieces tall back and.... To make sure the order was placed so i thought it was backordered but i out. That their BBB rating is a complete and utter disgrace and they should be simple... Models reported by some you get for hanging the chair stock but when i immediately told my husband gave on! 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From their website receive them expect my products to last long by the looks it. I think this whole review is on the walls ( some local ) furnishings/accessories... Only is it lovely and well made, it all coordinates beautifully which makes you nervous from! Hang the chair complaints with delivery and assembly reported not receive them n't say enough about her and how she! My newly remodeled bedroom it was going is the serena and lily hanging chair comfortable? be an online furniture shopper good for returning items store we! Stuff for my house in Texas was nuts in wanting it and light, and 6/21 called!, left my number for a specific type, color, or 6 in. Some issues with maintenance and longevity on some models reported by some sit on without!